Fix Wi-Fi connection problems

Fix Wi-Fi connection problems

Print Created by: Kaymera Technologies

If you’re having Wi-Fi connection problems or see a Wi-Fi icon with an exclamation point s3-eu-central-1.amazonaws.comeuc-cdn.freshdesk.comdatahelpdeskattachmentsproduction80000285065original1chwU5Wv4EEqSyz4IeGGY3-gvJRBFQfipg, try the solutions below. After each solution, try to open a webpage on your phone to see if the issue is fixed.


Step 1: Check settings & restart

  1. Make sure Wi-Fi is on. Then turn it off and on again to reconnect. Learn how to connect to Wi-Fi networks
  2. Make sure the Airplane mode is off. Then turn it on and off again to reconnect. Learn how to enable and disable Airplane mode.
  3. Press your phone's power button for a few seconds. Then, on your screen, tap Restart . If you don't see "Restart," press and hold the power button for about 30 seconds, until your phone restarts.

Step 2: Find the problem type

  • Phone: Try connecting to the Wi-Fi network with another device, like a laptop computer or a friend's phone. If other devices can use the network, the problem is most likely with your phone.
  • Network: Check whether your phone can connect to another Wi-Fi network, like at a friend's house or a public network. If your phone can connect elsewhere, the problem is most likely with the network.
  • Internet: If your phone connects to the Wi-Fi network but you still have no internet, the problem is most likely with your internet connection.
Kaymera is the author of this solution article.