1. Make sure you have an internet connection (open “youtube” or something else)
2. Check that the secure / semi-secure calls option on the CipherBond is enabled
3. Check with your Admin if your license is active
4. If it is within the first 15 minutes after activation- switch your device to airplane mode for 1 minute and back.
5. If Semi secure works, make sure the number you are calling has an active secure license and is connected to the internet.S Shay is the author of this solution article.