Secure Messages
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      1. Kaymera Help Center
      2. Troubleshooting
      3. Secure Messages

      Unable to send secure messages

      If you discover, that you are unable to send secure messages, please follow these steps for initial troubleshooting and solution.

      • Re-check your internet access and make sure you are connected
      • Make sure that you have an active registered license 
      • Make sure the number you are calling has an active secure license and is connected to the Internet
      • If none of the above have proven to fix the problem, switch your device into airplane mode for 1 minute, switch the airplane mode off, reconnect to the internet and try sending a secure message again