Factory Reset

Is it possible to do a Factory reset on Kaymera's device?

Kaymera device like any Android device can be factory reset.
Unlike other devices, if you factory reset the Kaymera device you lose the encryption key and need to create a new one. To create new key you need to open a ticket and ask to reactivate the certificate to your device, you need to provide us with your device IMEI number.


To open a ticket click  here


Note: After "Reactivate Certificate" old secured messages will not be open as the encryption key will be changed.